How do you know whether TrustWorks™ has brought a good return on your investment?
Easy. Start by looking at the area of operations that your organization was trying to improve. If you’re not satisfied after a free pilot, then you can cancel without paying a penny.
Before TrustWorks™, what was the average time it took for an employee to find assistance? Let’s look first at decisions that relate directly to formal Operations:
How many people in your Company are responsible for decisions relating to procurement? Do any of them have friends, relatives, prior experience, or colleagues who could help in negotiations or decisions about which products to purchase? Do they all know each other, and each others’ connections?
When your sales team creates proposals for key customers, do they know who to speak with inside your company? What about the people who were most recently hired? Does the sales team know the industry history of each of those people? Even if they work in another department? So, before your people commit to delivery… do they delay their proposals until they can track down the right expertise, or do they take a guess and send customers proposals that haven’t been validated? How much does it cost your company, in terms of lost sales or products that can’t be delivered as offered?
How often do mass emails get sent? When there’s an important question and nobody knows who has the right knowledge, what does your organization do? Usually the “last-resort” is an email to many people (dozens? hundreds? thousands?) And what happens to those emails? Many people are distracted. And even worse, if it happens too often then everyone ignores them. So maybe the best person to assist sees the email and thinks “well, someone else will probably answer”. Mass emails might get a response, but how do you know it’s the best response your organization can offer? Probably it comes from someone who’s not busy — which might be the last one you want to hear from.
Are you sure new projects have the right people assigned? What is the cost to your brand, if the wrong person end up working on a project? The “turning point” for one company was when a senior manager found out his organization wasted almost a million dollars on duplicate projects happening just within his division. Don’t let this happen to you! And if there’s someone who has “a little knowledge” in one department, and someone else has “a lot of knowledge” in another — wouldn’t your business go better if the best person were working on each project?
When an employee has a personal problem, how do they handle it? Dealing with mundane challenges like home contractors, finding medical assistance, childcare, or basic household functions in an unfamiliar city can be extremely time-consuming. Regardless of “company policy”, the fact is that every professional has a mobile phone with them 24/7. So people deal with home issues the moment they come up. When a member of your team has a problem, do you want them to stop working and start Googling? Or would you rather provide a tool that allows them to find help within your company?
Every time a problem is solved “within the team”, your group becomes more like a family. The person who gives advice feels personal rewards, and of course the person who receives advice has their problem solved. This happens every day. It’s your choice, whether your Company is building family or fighting against personal lives. Which side would you rather be on?
Contact Us Directly to discuss how TrustWorks™ can directly correlate engagement and participation to your bottom line!
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